Apology After Cancellation of Orde

Our ref KL/5564


8 July 2004

Mr Wilfred Willis
18 Oxford Avenue
Swindon MN4 KL9
GREAT BRITAIN


Dear Mr. Willis,

This is to acknowledge receipt of your letter of 12 June in which you set forth your reasons for cancelling your purchase order no. 2235.

I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.

As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.


Sincerely yours,

SIGNATURE

John Peters
Marketing Manager